Benchmark methodology

Managed RAG

The public evaluation method approved for this benchmark definition.

How the benchmark works

A public summary of the evaluation method. The same defined scope and evidence standard apply to every tool assessed under this version.

Default setup

Unchanged vendor default

Every tool is tested on its own default setup, unchanged.

Build-vs-buy

Build-it-yourself control

A build-it-yourself pipeline runs as a subject alongside the managed services.

Retrieval unit

Judge retrieval against the documents

Retrieval is judged against the documents: the supporting passage must come back when it exists.

Generation unit

Judge generation against retrieved material

Grounded generation is judged against what the tool actually retrieved, not against the ideal answer.

No double charge

Do not score one miss twice

A retrieval miss is not charged again in generation; declining is correct when the retrieved material does not support an answer.

Citation unit

Judge citations by support

Citations are judged by whether the cited passage supports the claim, not by whether the answer is correct.

Wrong answer can still cite

Correct citation, wrong answer

A correct citation can point to the source of a wrong answer; a citation attached to an invented claim is aggravating.

Zero support

Unsupported capabilities score zero

A capability a tool does not support scores 0, and the 0 stays in the denominator.

Separate outcome

End-to-end answer correctness is separate

End-to-end answer correctness is reported separately as a composite outcome.

Sync completion

Follow the documented refresh path

Each Knowledge Sync test follows the tool's own documented update path to completion; time is recorded, and non-completion counts as non-convergence.

Open methodology

Scoring is still open

Scoring, weighting, critical failures, the eligibility contract, and corpus scale are still open methodology work.

V1 is accepted, but scoring and scenario rubrics are still open.

Managed RAG methodology | AI Demos