Capability definition · C7
Agent configuration and control
Behaves the way the business configures it to — instructions applied, restrictions respected
What this capability means
An agent has this capability when it follows the business’s configuration: applied instructions change its behaviour, and configured restrictions are respected.
Boundary: This capability does not judge prompt-injection resistance.
Scenarios that test this capability
A scenario is a real-world situation used to test a capability.
Benchmarks that include this capability
A capability has global identity and may be used by more than one benchmark.
AI Customer Support Chatbots
Automate customer support using an AI chatbot / AI customer support agent — which agents handle real customer support conversations for a business best?