Capability definition · C8
Analytics and observability
Lets the operator see what the agent did, inspect any conversation, and trust the reported numbers
What this capability means
A tool has Analytics and observability when an operator can inspect conversations and tool calls, see what the agent did, and check that reported analytics match what actually happened.
Scenarios that test this capability
A scenario is a real-world situation used to test a capability.
Benchmarks that include this capability
A capability has global identity and may be used by more than one benchmark.
AI Customer Support Chatbots
Automate customer support using an AI chatbot / AI customer support agent — which agents handle real customer support conversations for a business best?