Capability definition · C3
Conversation continuity
Keeps track of what has already been said — across turns and across sessions
What this capability means
Retains and uses prior conversational context so later responses can rely on information from earlier turns or earlier sessions.
Boundary: It does not judge whether the relevant context came from the same conversation or a previous session.
Scenarios that test this capability
A scenario is a real-world situation used to test a capability.
Benchmarks that include this capability
A capability has global identity and may be used by more than one benchmark.
AI Customer Support Chatbots
Automate customer support using an AI chatbot / AI customer support agent — which agents handle real customer support conversations for a business best?