Capability definition · C4
Escalation and human handoff
Knows when a conversation should go to a human, and hands it over properly
What this capability means
Escalates a support conversation to a human when appropriate and transfers it correctly.
Scenarios that test this capability
A scenario is a real-world situation used to test a capability.
Benchmarks that include this capability
A capability has global identity and may be used by more than one benchmark.
AI Customer Support Chatbots
Automate customer support using an AI chatbot / AI customer support agent — which agents handle real customer support conversations for a business best?