Multilingual support
Handles customers who don't write in English
What this capability means
Multilingual support means an AI customer-support agent can handle service conversations when the customer writes in a supported language other than English, and can keep the conversation on track if the customer switches languages mid-stream. It judges whether the agent preserves meaning and context while replying appropriately in the customer’s language.
Boundary: It does not judge which specific non-English language is used, or the exact fixture wording for that language; those are implementation details.
Scenarios that test this capability
A scenario is a real-world situation used to test a capability.
Benchmarks that include this capability
A capability has global identity and may be used by more than one benchmark.
AI Customer Support Chatbots
Automate customer support using an AI chatbot / AI customer support agent — which agents handle real customer support conversations for a business best?