Cedarline order system API (Customer Support actions)
A customer-support order-system API for looking up and changing order and account state.
What this resource provides or represents
This resource is the live HTTP order system used in the customer-support benchmark. It lets evaluated agents read and change order and account state, so the benchmark can check whether the requested lookup or state change actually happened. It supports scenarios where the system must confirm, refuse, or route actions based on the current state, rather than the wording of the reply.
Scope and composition
The boundaries of the resource and how its meaningful parts are organized for evaluation.
Benchmark order and account state used in customer-support evaluations; the checked outcome is the actual state of the record, not a transcript claim.
HTTP API with read and change operations for order, cancellation, refund, return, ticket and related account-state workflows.
A live service backed by persistent order-state data, designed so the evaluation can verify effects on the underlying record.
Benchmarks that use this resource
A resource has global identity and may be reused across benchmarks.
AI Customer Support Chatbots
Uses Version 1.
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