Answer is not available in the knowledge base
The requested information is absent from the source set.
What this scenario means
This scenario checks whether the system recognises that the source set does not contain the answer and responds without making one up. The correct behaviour is an honest abstention or equivalent acknowledgement of the gap, rather than a fabricated answer.
What we evaluate
- Whether it indicates that the information cannot be found in the source set.
- Whether it avoids inventing an answer when the source set is missing the fact.
- Whether it responds with an honest refusal or equivalent no-answer behaviour.
Capabilities this scenario exercises
A scenario may exercise one or more capabilities.
Knowledge-grounded answering
Answers customer questions from the company's own knowledge base — not from what the model assumes
Retrieval
The passage that answers the question comes back when the documents hold it — and the absence is discoverable when they don't. Judged against the documents: did the supporting passage come back?
Benchmarks that use this scenario
A scenario has global identity and may be reused across benchmarks.
Managed RAG
Also uses this scenario.
AI Customer Support Chatbots
Automate customer support using an AI chatbot / AI customer support agent — which agents handle real customer support conversations for a business best?