Knowledge-grounded answering
The agent answers customer questions from the business’s own knowledge base rather than guessing from model assumptions.
3 scenarios · 0 current published Results · 0 tools with published Results
How the tools performed
Explore current published Results across this capability’s scenarios. Open a scenario to compare its tools, or a Result to inspect the evidence.
No published Results are available for this capability in this benchmark.
Publication availability does not describe testing status.
Scenarios in this capability
| Participating tool | Answer is available in the knowledge base → | Answer is not available in the knowledge base → | The request uses different wording than the source → |
|---|---|---|---|
| Ada | No published result across these scenarios | ||
| Botpress | No published result across these scenarios | ||
| Chatbase | No published result across these scenarios | ||
| CustomGPT.ai | No published result across these scenarios | ||
| Decagon | No published result across these scenarios | ||
| Freshdesk Freddy | No published result across these scenarios | ||
| FS Agent (DIY control) | No published result across these scenarios | ||
| Gorgias | No published result across these scenarios | ||
| Help Scout | No published result across these scenarios | ||
| Intercom Fin | No published result across these scenarios | ||
| Kommunicate | No published result across these scenarios | ||
| Tidio Lyro | No published result across these scenarios | ||
| Zendesk AI | No published result across these scenarios | ||
Reading the comparison
Publication availability and test coverage describe different things.
Publication is not testing progress
“No published result” says only that there is no current public Result. It does not indicate whether a tool has been tested, passed, failed or is applicable.
Read each Result’s test set
Assessed includes Pass, Fail and Not gradable. Gradable includes Pass and Fail. Each fraction uses the pinned tests in that same published Result.
Choose the view you need
A scenario compares tools on one situation. A tool page follows one tool across this benchmark. A Result explains the outcome and shows the evidence.