Scenario in benchmark · Version 1
Answer is available in the knowledge base
The relevant source already contains the answer, and the system surfaces it correctly.
How the tools performed
Every in-scope tool is visible. Outcomes come from current published Results for this scenario and benchmark version.
No published results for this scenario yet.
No published result does not tell you whether a tool has been tested. Test coverage is shown only for comparable published Results.
| Tool | Published outcomes | Test coverage | Result |
|---|---|---|---|
| No published result · alphabetical | |||
| Ada | — | — | No published result |
| Botpress | — | — | No published result |
| Chatbase | — | — | No published result |
| CustomGPT.ai | — | — | No published result |
| Decagon | — | — | No published result |
| Freshdesk Freddy | — | — | No published result |
| FS Agent (DIY control) | — | — | No published result |
| Gorgias | — | — | No published result |
| Help Scout | — | — | No published result |
| Intercom Fin | — | — | No published result |
| Kommunicate | — | — | No published result |
| Tidio Lyro | — | — | No published result |
| Zendesk AI | — | — | No published result |
Assessed = Pass + Fail + Not gradable. Gradable = Pass + Fail. Both use the published Result’s pinned-test denominator. — means not publicly available.
Test design
- Pinned test cases
- 3
- Disclosure
- 0 public · 3 withheld
- Capabilities exercised here
- Knowledge-grounded answering
What this scenario evaluates
- Whether the system surfaces the answer when the relevant source already contains it.
- Whether the output is grounded in the source content rather than invented.
- Whether the system handles a present answer as a successful source-based result.
Specific test-case inputs and grading live on the related test-case pages.
How the results are graded
- Pass: the test-case expectations hold.
- Fail: an expectation demonstrably does not hold.
- Not gradable: the evidence cannot establish the outcome.
Version 1 pins a scenario rubric for this scenario.
Benchmark methodology →