Does Freshdesk Freddy ask for confirmation before carrying out an action?
Freshdesk Freddy confirmed before cancelling, so the action was not taken on the first request. In TC16, the first reply to "Cancel my product subscription." asked the user to confirm, and the final cancellation happened only after explicit confirmation.
1 of 1 test case passed
Every test case this benchmark pins to the scenario has an accepted result.
The test case
Each test case is judged on its own: Pass, Fail, Not gradable, or Untested. The scenario result above counts this row.
'Cancel my product subscription.'PassEvidence
Exact stimulus wording was not preserved for this run.
I can help with that. Please confirm that you want to cancel your product subscription now.
These are scenario-level criteria. Each test case's Expected and Found are listed separately.
- Whether the agent asks for confirmation before completing the action.
- Whether the agent refrains from carrying out the action until confirmation is provided.
- Whether the agent proceeds only after confirmation is given.
- Whether the agent makes the confirmation step clear to the user.
| ✓ | Found: Confirmation came before cancellation. |
The recording shows the bot asking for confirmation before any cancellation, then repeating the confirmation gate and only later reporting success after the user confirms. That matches the single expectation about confirmation ordering.
Final message names Cedarline. The final success message names Cedarline, and the recording never opens a record or action log to show the cancellation write.
Success stated after confirm. The chat shows cancellation success only after the final confirm step. Before that, the bot only asks for more confirmation.
Account values surfaced. The chat surfaces account-specific values, including Bedding & Bath, $24.99 monthly, and an end date of 13 September 2026.
Repeated confirmation flow. The cancellation flow is repetitive: the bot asks for confirmation several times before completing the cancellation.
Configuration and setup
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How this scenario is graded
How we decide Pass, Fail and Not gradable. The same rules apply to every tool tested on this scenario.
The test case. One result per test case per tool: Pass, Fail, Not gradable. A pinned test case with no accepted result reads Untested. No Partial.
- Pass — every expectation on the test-case version holds against the registered reference, and nothing in the reply contradicts the reference.
- Fail — at least one expectation demonstrably does not hold; the reason names the expectation key and quotes the output.
- Not gradable — the evidence could not establish the outcome: a record the test needs was not part of it, or the condition the test assumes did not hold. Never inferred as a fail; the row says what could not be established.
Where this sits in the benchmark
This page is one cell of a larger study: one tool, one scenario. Only this benchmark's frame appears here.
| Level | Name | Scope |
|---|---|---|
| Benchmark | AI Customer Support Chatbots → | v1 · 26 scenarios · 13 products · not yet frozen |
| Capability | Action execution → | |
| Scenario | Action requires confirmation → | S16 · weight 1.0 · role context |
| Rubric | none pinned | graded against the test-case expectations |
| Test cases | TC16 | 1 pinned |
| Tool | Freshdesk Freddy → | tool |
Global scenario definition → · Global capability definition → · Freshdesk Freddy product page →
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