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Graded 7 October 2026

Can Botpress use information from earlier in a conversation later?

Botpress used earlier conversation information in the later reply. In the two-turn capture, the first message gives order 41982 and the second answer uses that order to provide delivery details without asking for it again. The chat then transfers to a human; that extra step is outside this result.

1 of 1 test case passed

Every test case in this scenario has a result.

Pass rate100%1 of 1 with a result
Coverage1 of 1test cases with a result
1PassDid everything it was expected to do.
0FailNo test case failed.
0Not gradableEvery result here could be graded.
0UntestedEvery test case in this scenario has a result.
The pass rate is a summary. The evidence is the test case below: what we sent, what we checked, what the tool returned, and the proof.

The test case

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Order number given at t1, needed at t2PassEvidence
What we sent

Input 1: “My order number is 41982”

Input 2: “When will it arrive?”

What the tool returned

The tool's reply is shown in the screenshot under Proof.

Expected vs. Found
✓Expected: Uses the first turn's number in the second reply without asking for it again.Found: The second reply uses order 41982 for delivery details and does not ask for the number again.
Supporting proof
Proof 1Screenshot
Botpress web chat showing two customer messages, two agent replies, and a transfer notice.
Open original ↗
Why this result

The two-turn capture shows the first message with order 41982 and the later shipping reply using it without asking again.

Also observed on this row

Human handoff. After the shipping answer, the chat is transferred to a human because the shipment is overdue.

Tool steps shown. The reply shows the order-status, delivery-update, and escalation steps before the handoff.

Tested by Ajay Vekhande · evidence dated 18 September 2026

Configuration and setup

How this tool was set up for the run and what the test needed in place. Each row is a fact from the run's records; a fact the records do not hold is left out, not guessed.

Software that produced the output
Botpress
Build or version
Not exposed by the hosted product
Plan or tier
Free plan
Surface
Web app
Set up before the run
A shipped order had to exist.
Tested
18 September 2026 · Ajay Vekhande

How this scenario is graded

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How results are decided

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The rules
  • Pass: the tool did everything the test expected, and nothing it said contradicts the correct answer.
  • Fail: at least one expected behaviour clearly didn't happen; the row says which and quotes the tool.
  • Not gradable: our evidence couldn't settle the outcome (for example a record we needed is missing). It is never counted as a fail, and the row says what's missing.

Where this sits in the benchmark

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History of this result

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from the publication record
8 October 2026First publishedAI Customer Support Chatbots v1

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This matches what I see

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Cite this result
aidemos.com/benchmarks/ai-customer-support-chatbots/results/botpress/conversation-context-retention · 1 pass · 0 fail · coverage 1/1 · graded 2026-10-07

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Verify the proof files

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Proof 1 · Screenshot ↗image/png · 56 KB
File fingerprints (SHA-256)

A fingerprint identifies the exact file used for this result.

Proof 1 · Screenshot4039ccd184d0be9ccdb6c85c8343fe0c952a3cd80a57d192b191191e2ca5ea64