Evidence · first-party tested

Completes a 3-part refund-policy answer in one turn: it states the 30-day return window and condition requirements, explains how to start a return using either an Order ID or the customer name, and gives a 5-7 business-day refund processing time. The reply is also clearly structured and ends with a proactive follow-up prompt.

✓ WorkedBotpress
Output — unretouched
tool output
The observation

Completes a 3-part refund-policy answer in one turn: it states the 30-day return window and condition requirements, explains how to start a return using either an Order ID or the customer name, and gives a 5-7 business-day refund processing time. The reply is also clearly structured and ends with a proactive follow-up prompt.

Criterion: Knowledge Base Query Handling · Scenario: Multi-part refund policy question (group: refund-policy)
Query this
get_evidence({
  tool: "botpress",
  scenario: "refund-policy"
})
MCP · mcp.aidemos.com/api/mcp
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