It understands the Spanish support request and replies fully in Spanish with the same multi-channel escalation options and timing information.
What was measured
Multilingual Understanding
Correctly understands support requests written in more than one language.
decisive for this rankingtransformation
If the bot cannot understand customer requests in the languages it is expected to serve, it cannot automate support well. (3 of 3 judges)
What was given, what came back
Test input: Customer-support handoff request · text
Input — what we sent
The exact prompt
I received the wrong item in my order. I've already checked the order details and this is clearly a mistake on your end. I don't want any more back and forth — can you please connect me to a customer support agent or raise a ticket for this?
A frustrated support-escalation request after receiving the wrong item, asking to be connected to a support agent or have a ticket raised.
Why this input is hard
- · Human handoff reliability
- · Ticket creation workflow
- · Escalation contextual awareness
- · Professional tone under frustration
Output — unretouched
Also checked on this input — same tool, 3 other criteria
Policy Accuracy✓ WorkedIt follows the billing workflow for a suspected double charge by asking whether the entries are pending or posted, requesting transaction references, and reserving escalation for a genuine duplicate posted charge.Response Completeness✓ WorkedIt fulfills a direct request for human help by listing multiple escalation channels — email, phone, and live chat — with response-time guidance instead of forcing self-service.Response Completeness✓ WorkedIt correctly recognizes a bot-avoidance request as escalation intent and provides the full human-support channel list, including email, phone, and ticket portal.
Provenance
- Observation
- 4e2b626a-cb11-4591-bfc2-107823f45bba
- Evidence run
- 2645dc92-49df-478a-b809-21dfd09f06a7
- Study
- Automate customer support using an AI chatbot
- Research task
- 86b9jm3ev
- Tested at
- not recorded
- Source
- first-party
- Evidence state
- verified
- Proof shown
- input + output shown
- Cost / latency
- not captured
- Repeat run
- not captured
- Tester
- not captured
The last three rows are honest blanks, not placeholders — our capture has no field for them yet.
Query this
get_evidence({
tool: "wonderchat"
})MCP · mcp.aidemos.com/api/mcp
Free with attribution.
Same input, same check — 4 other tools
measured on Multilingual Understanding
Fin✓ WorkedThe bot responds in Hindi and offers either a human-agent connection or continued help, showing it can understand a non-English support request.Freshdesk✓ WorkedThe bot recognizes a Spanish request for customer service, states that it is trained for English, French, and Urdu, and still assigns the chat to support.FS Agent✓ WorkedUnderstands and answers a Spanish escalation request in Spanish, requesting the user's email and a brief problem description to create a support ticket.JotForm✓ WorkedIt correctly understood 2 escalation requests written in Hindi and Spanish, responded in the same language, and asked for an email address for follow-up.
This evidence is published in
Real inputs and real outputs, no retouching · every cell queryable via API & MCP · aidemos.com